Last updated: 29 August 2026
This policy explains what personal data MyTelevo collects, why we collect it and what rights you have. We keep the amount of data we hold deliberately small.
| Data | Why we hold it | How long |
|---|---|---|
| WhatsApp number | To send your login details and provide support | While you are a customer, plus 12 months |
| Email address (if given) | Alternative delivery of credentials and receipts | While you are a customer, plus 12 months |
| Order details | To create and renew the correct subscription | As required for accounting |
| Device or MAC address (if given) | Only for Samsung, LG, Formuler and MAG activation | While the line is active |
| Support messages | To answer you and keep a history of past issues | 12 months |
| Website analytics | Aggregate visitor counts only, not tied to a person | 26 months |
We do not store card or bank details. We do not record what you watch, and we do not build viewing profiles. We do not sell or rent personal data to anyone, for any purpose.
We process your data to perform the contract you entered into when subscribing, and, for support history and basic analytics, on the basis of our legitimate interest in running and improving the service.
We share the minimum necessary with the services that make delivery possible — a messaging provider to send your credentials, and hosting and payment providers to run the site and process orders. Each acts under contract and may only use the data to provide that service. We do not share your data with advertisers.
Under UK GDPR you may request a copy of the data we hold about you, ask us to correct it, ask us to delete it, or object to processing. Email [email protected] and we will respond within 30 days. If you are unhappy with our response you may complain to the Information Commissioner's Office at ico.org.uk.
This website uses only what is needed to serve the pages and count visits in aggregate. We do not run advertising or cross-site tracking cookies.
Data is transmitted over encrypted connections and access is limited to the people who need it to provide support. No system is perfectly secure, so we keep the data we hold minimal by design.
[email protected] or WhatsApp +44 7517 310422.
