Last updated: 29 August 2026
These terms apply between you and MyTelevo when you use our website or subscribe to our service. By placing an order you accept them. If you do not accept them, please do not subscribe.
MyTelevo provides access to a streaming media service delivered over the internet. We supply login credentials that allow a compatible player application to connect to streaming servers. We do not supply hardware, and we do not host, record, produce or broadcast any channel or media ourselves.
We do not own the rights to third-party content that may be reachable through the service, and we make no claim to any broadcaster's trademarks or programming. You are responsible for ensuring that your use of the service complies with the laws and licensing requirements of the country you are in. If you are unsure whether a particular channel is appropriate for you to watch, do not use it.
A subscription runs for the period you paid for and then ends. There is no contract beyond that period and no automatic renewal — we will never charge you again without you asking us to. Credentials are issued for your household. Sharing, reselling or publishing your login is not permitted and may result in the line being suspended without refund.
A standard subscription permits one stream at a time. Additional simultaneous connections are available on request and may carry a different price. Attempting to run more streams than your line allows will cause playback to fail.
We aim for continuous availability but cannot guarantee that every channel will be available at every moment. Individual streams depend on upstream sources that can change or fail without notice. Where a stream fails we will repair or replace it as quickly as we reasonably can. Availability also depends on your own internet connection and device, which are outside our control.
Support is provided over WhatsApp during normal operating hours. We will help with setup, playback problems and device changes. We cannot provide support for hardware faults, third-party applications or your internet provider.
Our refund terms are set out in full on the Refund Policy page and form part of these terms.
You must not use the service to break the law, to redistribute streams, to attempt to access our systems without authorisation, or to interfere with other customers' use. We may suspend a line immediately where we reasonably believe this has happened.
To the extent permitted by law, our total liability to you is limited to the amount you paid for your current subscription period. We are not liable for indirect or consequential loss, including missed events or programmes. Nothing in these terms limits liability that cannot lawfully be limited.
We may update these terms. The version published on this page at the time you subscribe is the one that applies to that subscription.
Questions about these terms: [email protected] or WhatsApp +44 7517 310422.
