Refund & Cancellation Policy

Last updated: 29 August 2026

The short version

If the service does not work properly for you within the first seven days, tell us and we will refund you. Nothing renews automatically, so there is nothing to cancel — a subscription simply ends on its end date unless you ask us to extend it.

7-day money-back guarantee

Every new subscription is covered for seven days from the date of activation. If the service will not run acceptably on your connection and we cannot fix it, you get your money back. We ask that you let us try to fix the problem first, because most issues turn out to be a setting or a Wi-Fi connection and are resolved in minutes.

What qualifies for a refund

• The service does not work on your device and we cannot resolve it
• Persistent buffering that continues after we have investigated from our side
• A significant part of the channel line-up is unavailable and stays that way
• You were charged twice for the same subscription

What does not qualify

• You changed your mind after watching normally for more than seven days
• Your own internet connection is too slow or unstable for streaming
• A single channel or a specific one-off event was unavailable
• You bought hardware elsewhere that turned out not to be suitable
• The line was shared, resold or published, contrary to our terms

We take the free trial seriously for exactly this reason: testing first means nobody has to argue about a refund later.

How to request a refund

Message us on WhatsApp at +44 7517 310422 or email [email protected] with the number you ordered from and a short description of the problem. We reply within 24 hours and approved refunds are issued within 5 working days by the method you paid with.

Cancellation

There is nothing to cancel. We do not store card details and we do not take recurring payments, so your subscription ends by itself on its end date. If you want to continue, message us before that date and we extend the same line — your devices need no changes.

Contact

[email protected] · WhatsApp +44 7517 310422